Managed IT Services

A managed IT service is an information technology (IT) task provided by a third-party contractor and delivered to a customer.

In a managed service arrangement, the managed service provider retains responsibility for the functionality of the IT service and equipment, and the customer typically pays a monthly fee for receipt of the service. There are many different types of managed IT service offerings, but the idea behind all of them is to transfer the burden of maintaining IT from the customer to a service provider. In an effective managed services relationship, a customer benefits from predictable pricing and the ability to focus on core business concerns rather than IT management chores.

VoIP Phone Systems

A VoIP (Voice over Internet Protocol) phone is a kind of telephone that uses IP technology to transmit calls. It can come either in the form of specialized digital hardware or a program (running on a computer or mobile device) that performs the same functions.

With an IP phone system, you no longer have to keep VoIP and IP PBX hardware inside your office premises. You can choose to have it hosted so that you’ll get all the enterprise-level functionality you need in a phone system without having to worry about the overhead costs of maintaining a server inside your building. That’s because modern VoIP-based cloud phone systems ditch the limitations of traditional telephony, allowing computers and other connected devices to place phone calls through the internet.

Structured Cable

Structured cabling is defined as building or campus telecommunications cabling infrastructure that consists of a number of standardized smaller elements (structured).

A properly designed and installed structure cabling system provides a cabling infrastructure that delivers predictable performance, and it has the flexibility to accommodate moves, additions, and changes. Structured cabling also maximizes system availability, provides redundancy, and future-proofs the usability of the cabling system.

Access Control Systems

At a very basic level, access control is a means of controlling who enters a location and when. The person entering may be an employee, a contractor or a visitor and they may be on foot, driving a vehicle or using another mode of transport. The location they’re entering may be, for example, a site, a building, a room or a cabinet.

We tend to call it physical access control to differentiate it from access control that prevents people from entering virtual spaces – for example when logging into a computer network. And, although one of its primary uses is to increase security, a physical access control system can offer many other benefits too; these include the improved efficiency of your business processes and site or building management.

Surveillance Systems

Video surveillance systems involve strategic placement of security cameras, monitoring motion and activity, generating alerts, transmitting footage, and storing that footage. Cameras can be both indoors and outside. As part of your office security protocol, the purpose for a video surveillance system is to:

  • Deter theft by employees
  • Deter break-ins and theft
  • Increase the security of your employees and customers
  • Gather and store evidence if a crime does occur

Security cameras can be stand-alone devices or part of a system, depending upon the complexity of your security needs. In order to meet your security objectives, cameras must be visible and the cameras must be able to record, store and transmit footage (or be connected to recorder or system that can do so).


Tri-Cities IT

Tri-Cities IT was founded in 2017 to provide modern and innovative IT solutions to businesses around the Tri-Cities area. We believe in honest and diligent work with complete transparency on the services you are receiving.

Get In Touch

  • Call : ( 423 ) 484 – 8400
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  • Address : 1835 Euclid Ave. Bristol, VA 24201