Why Tri-Cities IT

Why should your business trust Tri-Cities IT?

Reliable software in an efficient IT stack

An IT “stack” is a standardized set of tools or equipment. At Tri-Cities IT, our security, backup and management IT stack is unmatched. We bring the most fully featured and thoroughly tested tools to protect your business from downtime and maximize your systems’ performance.

Standardization: One of the most important elements of IT

We want every customer to embrace our high standard of support. During the on-boarding process, Tri-Cities IT will update your current systems to be in compliance with our stack. This means that if there is a problem, our staff can quickly identify and address the issue with the same familiar software and hardware resources we use every day.

The best employees in IT, period

While finding the right staff is challenging in every industry, it can be an even greater challenge in the realm of IT. Tri-Cities IT is highly selective regarding its employees; we only hire the very best. By the same token, we go above and beyond to take care of our staff, which allows each of our team members to provide the best support available.

Completely transparent billing

When you receive an invoice from us, you will know exactly what you are being billed for in accordance with your agreed-upon services. No billing discrepancies or surprise fees!

Complete vendor management

From accounting software to internet service providers, we will work to establish a healthy relationship between your own business and your external IT-related vendors.

No “geek speak”

Our technicians always break down technical terminology for you to ensure that any non-IT staff can understand what we are saying and doing in a given situation.

Proactive systems management

We proactively manage and maintain your systems to keep them optimized, as well as performing regular maintenance to prevent future problems from arising. This allows us to resolve many issues behind the scenes without our customers realizing there was a problem in the first place.

Enhanced security

Viruses, ransomware, and other forms of cyber-attack can cause serious headaches and downtime for your business, which leads to lost revenue. We are always up-to-date on the latest security developments to ensure your systems are thoroughly protected from any new threats.

Excellent client feedback

Our clients consistently express their satisfaction with the high level of support received from Tri-Cities IT. Rapid responses to new requests and a comprehensive Service Level Agreement (SLA) back up our quality work.

Superior Service Level Agreement

When you sign up for a service agreement with Tri-Cities, our service is backed by an SLA which outlines the standards we must meet as a vendor. If we fail to meet these standards, you will receive a credit covering the majority of your billing agreement!

Tri-Cities IT

Tri-Cities IT was founded in 2017 to provide modern and innovative IT solutions to businesses around the Tri-Cities area. We believe in honest and diligent work with complete transparency on the services you are receiving.

Get In Touch

  • Call : ( 423 ) 484 – 8400
  • Email : admin@tricitiesit.com
  • Address : 1835 Euclid Ave. Bristol, VA 24201